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| Source: CAPSU Main Library Facebook page |
Capiz State University-Main Campus Library located in Roxas City, Capiz has launched "Hello, Dolly!" a virtual reference chat service. This service can be accessed on their Facebook page by sending them a message.
Here is a description of Dolly from their Facebook post:
"“Hello, Dolly!” is the virtual reference chat service of CAPSU Main Campus Library. This service provides immediate response to reference queries sent through our Messenger with the help of a chatbot.
Who is Dolly?
Dolly is our 24-7 virtual reference assistant. Normally, you would call her a chatbot, but we wanted to add little creativity, so we humanized this rather lifeless software application by giving her a face and a name. We baptized her “Dolly”, inspired by Dolores Deocampo, the first librarian and, technically, the pioneer reference service provider of this campus.
Dolly will answer your frequently asked questions (FAQs) on Messenger. She will also send you instant replies when our librarians and library staff are away during weekends, holidays, and lunch breaks.
Got questions related to your homework even in the middle of the night? Don’t hesitate to chat Dolly."
Dolly is based on Dolores de Ocampo, the university's first librarian.
Aside from this chat service, the library also offers eBooks, scanning, and research guidance.
*Thanks to Christian Acevedo, CAPSU Head Librarian, for sharing.
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